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Privacy Policy

Data protection declaration for the use of the website and the app of AVO Mobility GmbH, c/o Shakory, Cantianstr. 18, 10437 Berlin

Status: 03.06.2021

At AVO Mobility GmbH and our family of companies (collectively, "AVO Mobility", "we", "us" or "our"), we value transparency and we want you ("you" or "your") to understand how we collect, use, share and protect your information. This privacy policy ("Privacy Policy") describes how AVO Mobility handles information in connection with AVO Mobility's websites and related mobile applications and services (collectively, the "Services"), and when you otherwise interact with us.

Please also read our Terms and Conditions which set out the terms of the Services.

We reserve the right to change this privacy policy from time to time. If AVO Mobility makes changes to this Privacy Policy, the updated Privacy Policy will be made available through our Services, and if we make material changes to this Privacy Policy, we will provide a prominent notice and may also contact you directly by email or other means .

Responsible Vendor

Responsible for the processing of personal data within the scope of this data protection declaration is:

AVO Mobility GmbH,

c/o Shakory, Cantianstr. 18,

10437 Berlin


Phone: +49 30 4404 1291

data subject rights

You have the following rights with regard to your personal data, which you can assert against us:

Right to information:

You can request information in accordance with Art. 15 GDPR about your personal data that we process.

Right to rectification:

If the information concerning you is not (or no longer) correct, you can request a correction in accordance with Art. 16 GDPR. If your data is incomplete, you can request a completion.

Right to erasure:

In accordance with Art. 17 GDPR, you can request the deletion of your personal data.

Right to restriction of processing:

In accordance with Art. 18 GDPR, you have the right to request a restriction of your personal data.

Right to object to processing:

You have the right, for reasons arising from your particular situation, to object at any time to the processing of your personal data, which is based on Article 6 (1) sentence 1 lit. e) or lit. f) GDPR, pursuant to Art 21 (1) GDPR to lodge an objection. In this case, we will not process your data further unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, and if the processing serves to assert and exercise or defend against legal claims ( Art. 21 Para. 1 GDPR). In addition, according to Art. 21 Para. 2 GDPR, you have the right to object at any time to the processing of personal data relating to you for the purpose of direct advertising; this also applies to any profiling insofar as it is associated with such direct advertising. We draw your attention to the right of objection in this data protection declaration in connection with the respective processing.

Right to withdraw your consent:

If you have given your consent for processing, you have a right of revocation according to Art. 7 Para. 3 DSGVO.

Right to data portability:

You have the right to receive the personal data that you have provided to us in a structured, common and machine-readable format ("data portability") and the right to have this data transmitted to another person responsible if the requirement of Art. 20 Para. 1 lit. a, b GDPR are present (Art. 20 GDPR). You can assert your rights by notifying the contact details given in the "Responsible provider" section or the data protection officer appointed by us. If you believe that the processing of your personal data violates data protection law, you also have the right under Art. 77 GDPR to complain to a data protection supervisory authority of your choice.

The Types of Information We Collect

We collect or receive information in a variety of ways. The kinds of

Information we collect or receive depends on how you use and interact with our Services. In many cases you can decide for yourself which one

Information you provide to us, although certain information is necessary for us to provide the Services. We use and disclose this information for the purposes described below. The types of information we collect include:

Account information such as your name, email address, phone number and

Payment information such as your credit card details.

We collect and process location data when you register and use the Services. For example, in order to show you AVO Mobility vehicles near your location, it is necessary to collect and record the physical location of your device. Data such as the location of the vehicle, the distances traveled by the vehicle and its rental status are also necessary to provide the Services.

If you use AVO Mobility with a third-party service (e.g. Facebook)

link, connect, or log in, the third-party service may allow us

Send information such as your profile information or your friends list from that service.

If you need customer service, support, or any other assistance, you can give us yours

Provide contact information so that we can better respond to your requests

and we may receive information about your use of our support services

to save.

AVO Mobility collects information from your browser, computer or

Mobile Device, which provide us with technical information such as your device's source IP address and when you access or use the Services. We use cookies and similar technologies (like pixels and tags) to provide our services, including to save your preferences and collect analytics data about you.

We collect information that you share on the Services, e.g. B. if you at

Participate in communities or other forums or comment on blog entries. Depending on your camera or photo settings, AVO Mobility will receive information you send us, such as B. Photos of parked AVO Mobility vehicles.

We receive information about you when we partner with third parties such as marketing and

use advertising partners.

To help introduce you to our Services, you can

use our referral service to tell a friend about our services and receive a discount for doing so. If you use our recommendation service, the connection between you and referred friends will be stored in your profile.

How We Use Information

We use your information, including information about your location, to:

Provide you with the Services at your request, including managing your account and ride history;

monitor, track and maintain the AVO Mobility vehicles, including when used by you;

Payments or subscriptions and any discounts or special offers such as B. to process free activations;

Communicate with you about your account, interactions or transactions, including service-related announcements such as B. Changes to our policies. Where permitted by local law, we may also send you surveys or marketing communications, including information about features and improvements to our Services;

optimize, develop and improve our Services. For this purpose, we may use third-party analytics providers to understand how the Service is being used and to help us improve the Services;

where necessary to comply with our legal obligations, including to comply with governmental or local legal requirements;

where necessary to comply with our legal obligations, including to comply with governmental or local legal requirements;

to detect, investigate and prevent activity that violates AVO Mobility's policies or Terms of Service or is illegal, which may involve disclosure of information to government entities outside of your home country, such as B. law enforcement agencies;

Work with third parties such as universities and local government agencies as described in the "Who do we share your information with?" section below. described.

Insofar as we process the data to fulfill the contract or to carry out pre-contractual measures, the legal basis for this is Article 6 Paragraph 1 Letter b) GDPR.

In the case of data processing for internal purposes, permitted direct advertising, securing legal claims, etc., the legal basis for this is Article 6 Paragraph Sentence 1 lit. f) GDPR.

Otherwise, we only process data to the extent that you have given us your consent in accordance with Article 6 Paragraph 1 Letter a) GDPR.

Who do we share your information with?

We share your information with AVO Mobility affiliated companies

our service providers and other third parties if this is necessary to fulfill the

Terms of Use is required and as described in this Privacy Policy.

In particular, we share your information with:

Our service providers and partners:

We share your data with our trusted service providers and partners who provide services to AVO Mobility, such as B. hosting data and our infrastructure, processing payments and donations, supporting and improving the Services, providing customer services or providing marketing and advertising services. For example, we share information with credit card issuers to process your payments and refunds.

Cooperation with third parties:

After removing certain identifiers, such as B. your name, phone number and email address (if provided), and combining the resulting information with similar information from other users, AVO Mobility may use your information, including individual trip records and travel history, for research, business - or use, sell, license and share with third parties for any other purpose. For example, AVO Mobility works with universities and local government agencies to contribute to research projects such as understanding traffic and travel patterns in a city.

Government, Regulatory and Law Enforcement Agencies:

We may release your information when we have a good faith belief that we need to do so for legal reasons, including to comply with any federal, state, regulatory or local legal process, or as part of a legal process, or to investigate fraud or other illegal activity to detect, investigate, prevent and address security, safety or technical problems or to prevent damage or injury to you, members of the public, our employees, other third parties or ourselves; or if we need to do so to defend our legal rights or property, to take action regarding illegal activities or traffic violations, or to fulfill our contracts, such as B. to enforce our general terms and conditions.

Companies affiliated with AVO Mobility:

We may share your information with companies affiliated with AVO Mobility to help provide, maintain and improve the Services. As we grow, we may expand our family of companies by establishing local subsidiaries or other affiliated companies as needed to help us provide or market the Services.

Company reorganization:

We may also share your information as part of a sale, merger, change of control, or in preparation for any of these events. We may also share aggregated, depersonalized, or de-identified information that cannot reasonably be used to identify you with third parties, including the types of third parties listed above.

How long we keep information

We keep your information for as long as is reasonably necessary to provide you with the

provide services, or until your account is deleted, whichever

Period is longer, subject to a longer period provided by applicable law

required or communicated to you.

If you delete your account, it may take additional time for us to process your

Have information completely erased from our databases and system logs.

We may also retain information from deleted accounts to prevent fraud, collect fees, enforce the Terms of Service, comply with our legal obligations, or enforce our legal rights.

Using our APP

Our avocargo app is made available for download onto your end device on platforms provided by third-party providers (iOS, Android). In order to be able to download the app, these platforms may require registration. AVO Mobility has no influence whatsoever on the processing of the data collected, which may arise in the course of registration on the respective platform.

We can use our avocargo app to provide push notifications about certain technical updates or news about AVO Mobility, even if the app is not actively being used at the time. If this service is not desired, the function can be deactivated via the device settings.

If you have registered in our app and use our service, we collect location data in order to be able to offer you AVO Mobility vehicles in your area. In addition, we record the return location of your AVO Mobility vehicle so that the vehicle you returned can be found by other users. In order to make use of these services, you must also actively confirm access to your location via the operating system of the mobile device used. We do not record any movement profiles and only record the location when the app is actively used.

In order to provide you with all the functions of our apps, our apps must access various interfaces on the mobile device you are using. In order to guarantee these interfaces, you must actively allow them, depending on the operating system of your end device. You can adjust or withdraw these settings at any time in the system settings of your end device.

Location services: In order for our app to be able to determine your location, you must allow our app to access the location services on the mobile device you are using. You can activate or cancel this setting at any time via the system settings of your end device.

Notifications: In order to offer you our push service, you must activate the authorization to send push notifications via the mobile device you are using. You can activate or cancel this setting at any time via the system settings of your end device.

Camera access: In order to record and rent our vehicles via our apps, you may have to confirm access to your camera via our app. You can activate or cancel this setting at any time via the system settings of your end device.

Data processing in third countries

In principle, we process your personal data in Germany and in the European Union. Service providers who process personal data on our behalf outside the European Union (so-called third countries) are only used if there is an "adequacy decision" for this third country by the European Commission (Art. 45 DS-GVO), "suitable guarantees" (Art. 46 DS-GVO) or "internal data protection regulations" (Art. 47 DS-GVO) are available at the recipient. Otherwise, your personal data will be processed in third countries insofar as this is necessary to fulfill the contract (e.g. rental processes in third countries), you have given your consent or there is a legal obligation.

Integration of third-party services

Google Web Fonts

Google Maps Google Tag Manager

Apple Maps


Google analytics


Facebook SDK



Miracle mobility

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